• advising employees who have applied, participants in labor disputes, conflict and assisting them in developing a mutually acceptable, constructive and implementable solution, taking into account compliance with the legislation of the Republic of Kazakhstan, including confidentiality, if necessary ;
• assistance in solving problematic social and labor issues of employees of the Foundation and organizations, as well as in compliance with the principles of business ethics by employees of the Foundation and organizations;

• development of recommendations for persons involved in a dispute, conflict or problematic situation to resolve conflicts (disputes) ;

• advising Fund officials and organizations on resolution and prevention of conflicts (disputes) of a systemic, legal and organizational nature, as well as on compliance with the principles of business ethics ;

• submitting to the relevant bodies and officials of the Foundation and/or organizations the problematic issues identified by them that are systemic in nature and require them to take appropriate decisions (comprehensive measures), putting forward constructive proposals to solve them.

• making suggestions for improving the Foundation's internal regulatory documents within its competence;

• taking other measures of a recommendatory nature, including those aimed at restoring violated rights and legitimate interests.

email address:

Ombudsman of Samruk Energy JSC - This email address is being protected from spambots. You need JavaScript enabled to view it.

Ombudsman of JSC "Samruk-Kazyna" - This email address is being protected from spambots. You need JavaScript enabled to view it.

(all requests are confidential)

Download: The main functions of the Ombudsman